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OUR HOURS
MON – FRI 9:00AM – 5:00PM
SATURDAY 8:00AM – 8:00PM
SUNDAY CLOSED
Let’s get started!
Ready to have Call Geeks take over your calling? Contact us or submit a form and we will get back to you right away!
Customer Service
MON – FRI 9:00AM – 5:00PM
SATURDAY 8:00AM – 8:00PM
SUNDAY CLOSED
GET STARTED TODAY!
FREQUENTLY ASKED QUESTIONS
We Want You to Have the Best Quality Possible!
We offer 24/7 service to our clients
While our core business is the English speaking mass market in the United States, our complete staff is bilingual English-Spanish.
We have been in business since 2017.
Quality Assurance is our highest priority. Our goal is 100% customer satisfaction and we constantly employ numerous methods to ensure that all calls are handled in the most professional manner possible. To accomplish this, we record the majority of calls across all clients for later review. QA Supervisors also listen in to live calls, giving instant feedback to our agents. We also randomly contact customers to receive feedback. Additionally, our phone system closely tracks hold time, talk time, and several other statistics, which are reviewed by management on a daily basis.
The amount of leads you can expect per month per agent varies, and it really depends on the list and the market and what you consider a valid lead. We have seen agents get up to 60-70 leads per month, which is equivalent to 2 Leads/Day / Agent.
WHAT ARE YOUR SERVICE HOURS?
We offer 24/7 service to our clients
HOW MANY LANGUAGES CAN YOU SUPPORT?
While our core business is the English speaking mass market in the United States, our complete staff is bilingual English-Spanish.
HOW LONG HAVE YOU BEEN IN BUSINESS?
We have been in business since 2017.
HOW DO YOU KNOW THAT YOUR AGENTS ARE DOING A GOOD JOB?
Quality Assurance is our highest priority. Our goal is 100% customer satisfaction and we constantly employ numerous methods to ensure that all calls are handled in the most professional manner possible. To accomplish this, we record the majority of calls across all clients for later review. QA Supervisors also listen in to live calls, giving instant feedback to our agents. We also randomly contact customers to receive feedback. Additionally, our phone system closely tracks hold time, talk time, and several other statistics, which are reviewed by management on a daily basis.
HOW MANY LEADS CAN I EXPECT IN A MONTH?
The amount of leads you can expect per month per agent varies, and it really depends on the list and the market and what you consider a valid lead. We have seen agents get up to 60-70 leads per month, which is equivalent to 2 Leads/Day / Agent.
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